Frequently Asked Questions - FAQ's

Frequently Asked Questions

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Subscription and Registration
First of all, click here to register for free. On the registration page, fill in your details (mobile number, password, e-mail, identifier Mobile Number in the International form (966555555555) or (0555555555).
In a few seconds, you will receive an activation code on your registered mobile number. Just use the code with your username and password to complete the registration process. You will receive 3 free points upon registration.
To buy bulk SMS, you just need to look at the rates in your country, on our SMS Plans page and you can transfer the amount online or to any of our accounts. To pay for the service, sign into your account, click on Charge Account and add the charge request. You will have to fill up the form provided (preferably all the fields in order to speed up the process) and just hit send. Your account will be recharged in less than 15 minutes.

Note that the minimum quantity to be purchased is 1000 SMS
Yes. The messages are valid for exactly one year from the date of the last recharge made
The SMS System and Application
Click on the link beside the Sender Name field. Input a name of not more than 11 characters in English. Just hit Add and it’s done.
Click on the link beside the Sender Name field. Add the number and hit Add and you will receive an activation code on the mobile number. Enter the key in the activation code on the page and the number will be used as the Sender.
No. You can use as many Sender names as you wish.
Click on your personal settings on the right side of the website. Select Sender Name and hit Modify to set it on default.
Sender Name1 can only be used to send smses to STC and Mobily customers.
Sender Name2 is used for Zain and other international networks.
To send to one number, you can just input the number in the Send to field. If you want to send sms to multiple numbers, input the numbers in the same field separated by a comma (,).
You will find a date and time field on the form. Just set the date and time and hit send. The message shall be sent according to specification.
Adding Receiving Mobile Numbers
Yes. You can import the list of numbers from an excel file.
For numbers only excel file:
  • Create a group to add all the numbers to.
  • Go to Group Management and click on Add to select the group code.
  • The excel file you create should have all the numbers in the first column only. Make sure all the numbers have country codes.
For excel files with numbers and names.
  • Create a group to add all the numbers to.
  • Go to Group Management and select the group code by clicking on Add.
  • In the excel sheet, the names should all be in the first column and the corresponding numbers should be in the second column.
Miscellaneous
Mobily is a legitimate messaging service company registered with the Telecommunication Organization (Authorization number 29-10-121).We have been the top distributor in Saudi Arabia since 2009 and we are still on the top of the chart.
You should choose us because:
  • We guarantee fast hassle free SMS delivery.
  • You can send multiple SMS from your account.
  • We provide 24/7 technical support for any need. Our customer service officers are trained experts in the SMS service industry.
  • We provide quick responses to your orders and requests. All orders are processed in under 15 minutes.
  • We provide package services with a free software tailor made to serve you better.
  • We are always open to suggestions and critique that will help us serve you better.
Your account needs to be charged in order for you to add sender names.
When sending a single English SMS, the maximum length of the SMS is limited to 160 characters. In case of longer messages where multiple messages are sent out, the number of characters is limited to 153 per message.
Similarly, for Arabic messages, a single message is limited to 70 characters. However, longer ones are limited to 67 each.
If one of our subscribers has referred our services to you, enter their mobile number in that field.
You cannot delete a Sender Name but you can hide it. Go to Sender Names and click Add. Now select the name you want to hide and click on the grey tick sign.
Yes, there is. If you are Onecard holder or a prepaid SMS card holder, you can buy less than 1000 SMS.
For more details click here if you have Onecard and click here if you have a prepaid SMS card.

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